Privacy Policy
Last Updated: 2 September 2026
SilverWave Properties ("SilverWave", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse properties, submit an enquiry, or otherwise interact with our services.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Full name
- Email address
- Phone number
- WhatsApp number
- Preferred contact method
- Property preferences and requirements
- Enquiry and communication details
- Information provided when submitting a property enquiry or request
We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, pages visited, and general usage information.
2. How We Use Your Information
We may use your information to:
- Respond to property enquiries and requests
- Connect you with relevant property agents, developers, or service providers
- Provide information about properties, communities, and real estate opportunities
- Improve our website, services, and user experience
- Personalise property recommendations and search results
- Communicate with you regarding your enquiries
- Send updates, marketing communications, or promotional information where permitted by law
- Maintain the security and integrity of our website and services
- Comply with applicable legal and regulatory requirements
3. Property Enquiries
When you submit an enquiry about a property, you understand that your contact information may be shared with the relevant property agent, developer, brokerage, or other authorised representative so that they can respond to your request.
The recipient may contact you using the contact details you provide, including by phone, email, or WhatsApp, depending on your selected preferences.
4. WhatsApp and Third-Party Communication
If you choose to contact an agent or representative through WhatsApp, your interaction will take place through WhatsApp and will also be subject to WhatsApp's own privacy policy and terms.
SilverWave does not control how third-party platforms process information once you leave our website.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Property owners, agents, brokers, and developers where necessary to respond to your enquiry
- Service providers who help us operate our website and business
- Analytics, marketing, and technology providers
- Government authorities or regulatory bodies where required by law
- Professional advisers where reasonably necessary
We do not sell your personal information as a standalone product.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal obligations.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Withdraw consent for certain communications
- Object to or restrict certain forms of processing
- Request information about how your data is used
To exercise these rights, please contact us using the details provided below.
10. Marketing Communications
Where permitted by law, we may contact you with information about properties, real estate opportunities, services, events, or other updates that may be relevant to you.
You can opt out of marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.
11. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
SilverWave is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. International Data Transfers
Some of our service providers or technology partners may process information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us: